Shipping and Returns

Shipping Information

For returns and exchanges, please use the following address:

Edgy Supplies,
Burnroot Farmhouse,
Laurencekirk
AB30 1AT

Outbound Shipping Details

  • We use Royal Mail for all our shipments
  • Standard shipping cost: £5.50
  • Estimated delivery time: 3-5 working days

Our Commitment to You

At Edgy Supplies, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes things don’t work out as planned, which is why we’ve established a straightforward returns policy.

Returns Policy Highlights

  • Return window: 14 days from the date of delivery
  • Condition: Items must be unused and in the same condition as received
  • Packaging: Original packaging is required for all returns
  • Return shipping: Customer is responsible for return postage costs

How to Initiate a Return

  1. Ensure your item is eligible for return (within 14 days of delivery and in original condition)
  2. Pack the item securely in its original packaging
  3. Include your proof of purchase or order confirmation
  4. Ship the item to our returns address (provided below)

Refund Process

Once we receive your return:

  1. Our team will inspect the item
  2. You’ll receive an email notification about the status of your refund
  3. If approved, we’ll process your refund to the original payment method
  4. Please allow 7-10 business days for the refund to appear in your account

Exchanges

We offer exchanges for defective or damaged items only. If you need an exchange, please contact us.

Need Assistance?

If you have any questions about our returns policy or need help with a return, please don’t hesitate to contact us or reach out on social media. We’re here to help ensure your experience with us is positive from start to finish.

Thank you for choosing Edgy Supplies. We appreciate your business and look forward to serving you again soon.